Resource: Indego’s Community Programs and Service Guide

by Farrah Daniel, Better Bike Share Partnership Writer

What’s new with Philadelphia’s Indego bike share system? You can learn that and more in its new resource, a Community Programs and Service Guide

Source: Indego

Whether you’re a member, rider, curious resident, system operator, or otherwise, this guide will help you piece together your understanding of Indego’s launch in Philadelphia, how it provides accessible transportation, and how anyone can get involved.

Nothing short of thorough, the resource breaks down the fabric of Indego and how it’s sewn together to create a world “where bicycles are easily accessible, affordable, and fun!”

Between its developing community-enriching programs and growing base of 7,000 members, the joint effort of the City of Philadelphia and Bicycle Transit System continues to evolve.

Indego has served Philly’s communities since 2015 with modes of transportation that provide a range of opportunities and has now become “a national leader in equitable transportation,” according to the guide. 

Besides information about its general guidelines, the Digital Skills Bicycle Thrills program, hosted group rides and more, these are some highlights from the resource that exhibit Indego’s innovative approach to equitable micromobility:

  • Educational classes: Led by the Bicycle Coalition, Indego’s bike classes — Adult Learn to Ride, Urban Riding Basics, Skill Building Course — offer skills and knowledge to riders wanting to learn how to bike safely and confidently in Philadelphia. An added benefit to these classes is they’re taught in English or Spanish.
  • Event support: Indego might be able to support your upcoming event! Learn about its range of event services in this section, plus how to get involved with Indego’s outreach efforts by joining its team of skilled Brand Ambassadors.
  • Champions program: Anyone 14 and older can enjoy this free series of classes and rides aimed to equip you with the skills to bike like a Champion.

How might guides like this bring communities together? For starters, it’s a great way for system operators to engage members and residents in surrounding areas. 

Providing equitable services is one (significant) piece of the puzzle, but it’s also important to share the details of what the behind-the-scenes work looks like, plus how it involves and enhances the community. 

Additionally, Idego’s Marketing Manager Estevan Fernandez shares, “In the field, it can be hard to convey all the different ways Indego can partner and work with a community. We wanted to develop this resource as something we could leave behind and our partners could defer back to. It was important we not only highlighted how our organizations could work together but also to give context to our intentions and the values we hold dear as a Better Bike Share Partnership team.

Check out the full Community Programs and Service Guide to see what else Indego shared!

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The Better Bike Share Partnership is a JPB Foundation-funded collaboration between the City of Philadelphia, the Bicycle Coalition of Greater Philadelphia, the National Association of City Transportation Officials (NACTO) and the PeopleForBikes Foundation to build equitable and replicable bike share systems. Follow us on Facebook, Twitter and Instagram or sign up for our weekly newsletter. Story tip? Write