Resources: Toolkits

Best Practices for More Diverse and Inclusive Workplaces

September 21, 2023

This comprehensive guide offers best practices for fostering a workplace culture ingrained with the values of diversity, equity, inclusion, and belonging. Sections of the toolkit include: Recruitment and Outreach Hiring Retention Leadership Accountability Workplace Culture Professional Development Tracking

Sample Equitable Bike Share Job Descriptions

August 14, 2023

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Sample job descriptions for various equity-focused bike share positions.

Indego Equity Plan 2023

February 23, 2023

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This document provides a look back on the best practices that the City of Philadelphia and Indego have developed and provides a roadmap to continue leading the way in equitable bike share growth and operation.

BBSP Fellowship Strategy White Paper

September 3, 2020

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Created by Dr. Destiny Thomas, this white paper is a detailed overview of the insights and research that informed the structure, desired outcomes, and experiences that were included in the BBSP Fellowship for Critical Leadership in Transportation.

NACTO's 2019 Shared Mobility Analysis Shows 136 Million Trips Taken

August 28, 2020

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On August 27, the National Association of City Transportation Officials (NACTO) released their long-anticipated 2019 snapshot of the number of trips taken with shared micromobility. Check out their report to see what changed in 2019!

2-pager: Data Collection and Metrics

August 8, 2020

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Well-considered data metrics should enable bike share operators to identify equity gaps and to support program evaluation, including what is working, what isn’t, and why. However, common sources of data for many systems, periodic member surveys and usage data, may

2-pager: Marketing

August 8, 2020

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Marketing is an important tool in sharing the existence, benefits and details of bike share equity programs, such as available discounts. This is especially important to bringing in new users. How do you get the word out about your system,

2-pager: Workforce Development

August 8, 2020

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Running an equitable bike share system starts with equitable practices at the hiring stage and in ongoing training of staff. Many operators have made explicit commitments to hiring a diverse workforce. One element of this commitment is providing training and

2-pager: Funding Equity Work

August 8, 2020

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Adequate, ongoing funding is at or near the top of the list of necessary resources for bike share equity programs. Funding may be needed to subsidize riders or memberships, purchase equipment, hire staff, support community partner organizations, fund marketing campaigns,

2-pager: Payment and Access Technology

August 8, 2020

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Technology-enabled new mobility options such as e-scooter and bike sharing, along with online/mobile information, reservation and payment platforms, are transforming how people conceptualize and navigate cities. Technology offers the potential of expanding connections to jobs, education and social opportunities on