Meet Indego’s New Program Manager

by Kiran Herbert, Local Programs Writer and Content Manager

Waffiyah Murray is stepping into a new role with the City of Philadelphia and the Better Bike Share Partnership.

Waffiyah Murray and the newest member of the BBSP team, Arya.

The last year brought a lot of changes for Waffiyah Murray, who for half a decade has worked within the City of Philadelphia Office of Transportation, Infrastructure, and Sustainability (OTIS) as the Better Bike Share Partnership program manager. In 2021, not only did Murray join the ranks of working mothers everywhere, but in October, she was elected to the NABSA board of directors and shortly thereafter, promoted to the role of Indego Program Manager within OTIS.

Prior to joining the BBSP team, Murray worked as the education program manager for the Bicycle Coalition of Greater Philadelphia, where she coordinated its Safe Routes to School program, a national initiative that promotes safety and physical activity in school-age children through walking and biking. As the BBSP program manager, Murray worked to address barriers to the use of Indego bike share for individuals with low to moderate incomes and in BIPOC communities, while increasing equitable access in shared micromobility systems worldwide. In her new role as Indego Program Manager, she’s responsible for oversight, planning, and management of the City of Philadelphia’s bike share program and the relationship between the city and Bicycle Transit Systems, Indego’s contracted operator.

Equity, community engagement, and mobility justice are all cornerstones of my work,” says Murray. “As program manager, I’ll continue to work with the Indego team to develop and implement strategies to identify, engage, and support community members as partners in Indego. I’ll also continue to work with BBSP and all its partners to incorporate equity and access in shared micromobility both locally and nationally.”

Murray is replacing Aaron Ritz, who after more than a decade with OTIS and seven years with BBSP, is stepping aside to pursue other opportunities. Ritz is a founding member of BBSP and was integral in both helping to develop our mission and seeing it through over the years. 

“Aaron Ritz has done an amazing job managing the Indego program, including bringing it from an idea to reality,” says Murray. “I’m thankful to have worked alongside and learned from him over these past seven years, and hope to continue and build upon his great work.”

As Murray steps into her new role, Indego is in the midst of a five-year expansion, during which the system will more than double in size to include more than 350 stations and 3,500 bicycles across much of Philadelphia. Racial and economic equity are core values of the City of Philadelphia and the Indego program — as one of our five Living Lab cities, we’re excited to continue to share Philly’s best practices around community engagement, outreach, and the process of building a better bike share system. 

I’m excited to support this expansion and connect with new communities and partners while providing examples for other systems on how to expand in an equitable way,” says Murray.


Are you based in Philadelphia, passionate about equity, and interested in working with the Better Bike Share Partnership? Do you understand the potential of active transportation to improve the lives of all community members? The City of Philadelphia is currently hiring a transportation engagement coordinator who will work closely with the staff of OTIS, Bicycle Transit Systems, and BBSP. Learn more and apply today